Thursday, May 10, 2012

The great gold size story …

The great gold size story …

I went to teach two workshops in the Blue Mountains recently. To save on carrying all my art supplies for the participants by air, I either send materials ahead and/or rely on purchasing goods at the local art suppliers.

This time I purchased a gold size from the local. A size I have been using for near on twenty-five years. It is a safe, easy and fool-proof size for easy gilding … everything sticks to it – real and imitation gold alike.

With a glance at the label, I picked the bottle off the shelf. I held it up and thought “this is very white”. Normally the product is a creamy colour but I though no more of it. Then came the class demonstration. Opened the bottle and the product did not smell at all like the gilding size I was used to and I immediately knew this is not the product the label says it is.

I am well experienced with handling gold, gold sizes and gilding both traditionally and modern. In fact, I am teaching a class in Portland Oregon for the OCAC in June specifically on gilding and I was to use this product as one of the sizes.
Surrounded by a gaggle of eager students awaiting the glitz & glam of gold I gave my reservations about the size and to prove what I knew to be true I demonstrated in my usual fashion all the way saying the gold will not stick. Of course the gold didn’t stick. Phew … step one over.

I came back to my home studio in Tassie via Canberra and ran some trials with my own bottles of the size and some bottles of friends.  I knew then, unquestionably, the labeling production had gone awry.  Wanting to get to the bottom of the problem a.s.a.p. and make amends with my students I wrote to, then spoke with, the General Manager of the manufacturing company and put my case. Obviously they wanted the bottle and as I had lots of photographic evidence, my gilding swatches & my student as witnesses I happily sent it off with some swatches for the manufacturer too.

The minute they got the bottle the General Manager said:

The package just arrived and even at first glance I can confirm it is PVA. The labels are old labels and we were able to identify when this might have occurred. We can only sincerely apologize. We will send you 3 replacement bottles today. Thank you for your understanding and best of luck for your upcoming workshops.

Kind Regards … etc. etc. etc.

And … they did a product recall … and I got three new bottles yesterday! I must say I could have done without the hassle but two things have come from this unwanted intrusion into my frenetic life – I am really proud of my students for believing in me and two, I am very very pleased with the company for their immediate attention to the problem. I feel sorry for anyone who has tried this product and found it didn’t work … thinking it might have been them.

Note Bene: a pva will allow real gold to adhere to it but this particular pva is very thin and did not work at all. It dries flat unlike most pva’s I use.

4 comments:

ronnie said...

good detective work 99! (you've probably saved a mountain of frustrated wanna-be guilder from a monster headache) have fun in portland!

Gemma Black said...

Thank Max!

Fiona Dempster said...

Well done you - but what a shocker to go thru!

Gemma Black said...

I sure could have done without it ... oh well!

Oh how times change ...

How complicated life has become. Of course, it doesn’t  have  to be, but ours is… well… magnificently, gloriously modern. In a nutshell (and...